Privacy policy
Paw & Pestle Privacy Policy
Last Updated: May 13, 2026
At Paw & Pestle, we are committed to protecting the privacy of veterinarians, pet owners, and all users of our platform. This Privacy Policy describes how Circle S Veterinary Hospital LLC dba Paw and Pestle (“Paw & Pestle,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website, mobile application, and related services.
By using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect several types of information from and about users of our Services, including:
A. Information Provided by Veterinary Practices
● Practice name
● Address, phone number, and email
● Staff names and credentials
● Patient/pet information imported or entered for prescription or supplement recommendations
● Integration or technical data from practice management software (if enabled)
B. Information Provided by Pet Owners
● Name
● Shipping and billing address
● Email address
● Phone number
● Order history and product selections
● Pet profile details (species, age, conditions, preferences)
● Prescription, supplement, or wellness-related activity
C. Payment Information
Processed securely by trusted third-party payment processors. We never store full credit card numbers on our servers.
D. Automatically Collected Technical Data
We may collect:
● IP address
● Browser and device type
● Pages viewed and time spent on the site
● Cookies, pixel tags, and analytics usage data
● Log files and diagnostic information
This helps us secure the platform, improve performance, and understand how users interact with our services.
2. How We Use Your Information
We use collected information to operate, improve, and support our ecommerce and veterinary-integrated services. This includes:
● Processing and fulfilling orders
● Managing prescription workflows and supplement recommendations
● Facilitating VCPR-related reminders (appointments, blood work, prescription renewals)
● Providing customer service and responding to inquiries
● Personalizing your shopping or user experience
● Sending notifications about orders, product recommendations, and account updates
● Sending optional marketing emails (only if you opt in)
● Maintaining security, preventing fraud, and complying with legal obligations
● Improving website functionality, analytics, and platform features
We do not use your information for purposes not disclosed here.
3. How We Share Your Information
We do not sell your personal information.
We only share information when necessary to provide our services:
A. With Service Providers
Trusted third-parties who help us operate our business, including:
● Payment processors
● Shipping carriers
● Cloud hosting, data storage, and analytics providers
● Email and SMS delivery services
● Practice-management integrations (if enabled)
These partners may only use your information as needed to perform services on our behalf.
B. With Your Veterinary Practice
If you are a pet owner using prescription-related features:
● Prescription details
● Supplement recommendations
● Compliance or reminder-related data
● Relevant pet profile information
This supports continuity of care and legal compliance (VCPR requirements).
C. For Legal or Safety Reasons
We may disclose information when required by law or necessary to:
● Respond to regulatory or law-enforcement requests
● Protect the rights, safety, or security of Paw & Pestle, our users, or others
● Enforce terms of service or investigate potential violations
4. Data Security
We use industry-standard security measures, including:
● Encrypted payment processing
● Secure cloud-based infrastructure
● Access controls and authentication safeguards
● Regular security reviews and monitoring
While we take data protection seriously, no system is completely immune to risk.
5. Your Rights and Choices
Depending on your region, you may have the right to:
● Access the personal information we hold about you
● Request corrections to inaccurate information
● Request deletion of your data (subject to legal or medical-record retention requirements)
● Opt out of marketing communications
● Adjust cookie preferences through your browser settings
You may contact us at info@pawandpestle.com for any of these requests.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
● Keep you logged in
● Remember your cart
● Improve website performance
● Personalize your experience
● Analyze usage and trends
You can modify your cookie settings in your browser at any time.
7. Data Retention
We retain information only as long as necessary to:
● Provide services
● Maintain accurate order or prescription records
● Meet regulatory or veterinary-medical compliance obligations
● Resolve disputes and enforce policies
When no longer required, data is securely deleted or anonymized.
8. Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect information from children. Veterinary patient information (e.g., a child listed as a pet owner) is handled per normal account-holder rules.
9. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those third-party websites.
10. Changes to This Policy
We may update this Privacy Policy periodically as our services evolve.
When changes occur, we will update the “Last Updated” date and may notify users through email or platform alerts if material changes are made.
11. Contact Us
If you have questions, concerns, or data requests, you can reach us at:
info@pawandpestle.com