Refund policy

Paw & Pestle Returns & Exchanges Policy

At Paw & Pestle, we want you to feel confident in the products you purchase for your pets. Because supplements and prescription items must remain sealed for safety and quality, our return and exchange guidelines are intentionally limited and clearly defined.

Returns

Returns & Refunds

Every product on Paw & Pestle is hand-selected by a veterinarian, and we stand behind what we carry. If something isn't right, email support@pawandpestle.com and we'll take care of you.

The Picky Pet Promise

Not every pet agrees with their vet. If your pet won't take a product the first time you buy it, let us know within 14 days of delivery and we'll issue store credit for the item's purchase price so you can try something better suited to them.

No need to send it back. We ask that you donate the rest to a local shelter or rescue instead.
Just email us your order number, the product, and a quick note on what happened. A photo helps but isn't required.
Applies to your first purchase of each product, one claim per product per household.
Not available for prescription medications, bundles, or clearance/final-sale items.

Unopened Returns

We accept returns of unopened, unused products in their original sealed packaging within 14 days of delivery. To start a return, email support@pawandpestle.com with:

Your order number
The item(s) you'd like to return
A photo of the sealed product
The reason for your return

We'll reply with return instructions. Please don't send items back without contacting us first. Customers are responsible for return shipping costs, and original shipping fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no cost to you, including shipping.

Refund Timing

Approved refunds are issued to your original payment method within 5 business days of receiving and inspecting your return. Depending on your bank, it may take a few more days to appear on your statement.

Exchanges

We don't offer direct exchanges. Please request a return (or use the Picky Pet Promise) and place a new order for the item you'd like.

Non-Returnable Items

Opened or unsealed products (except as covered by the Picky Pet Promise or if the item arrived damaged)
Prescription medications
Perishable items
Bundles with any opened component
Clearance or final-sale items

Questions? We're here to help: support@pawandpestle.com

p>We accept returns on unopened, unused supplements only. For safety reasons, we cannot accept returns of any opened, unsealed, or partially used products.

To request a return, email support@pawandpestle.com within 14 days of receiving your order. Please include:

Your order number
The item(s) you would like to return
A photo of the sealed product showing packaging condition
A brief note explaining the reason for the return

Once your request is reviewed, we will provide return instructions. Returns sent without prior approval will not be eligible for a refund.

Return Conditions:

Items must be unopened, in original packaging, and in resalable condition
Customers are responsible for return shipping costs
Original shipping fees are non-refundable
Refunds are issued to the original payment method after the return is received and inspected

Exchanges

We do not offer direct exchanges.
If you ordered the wrong item or wish to change products, you may request a return for a refund (unopened supplements only) and then place a new order.

To start this process, follow the return steps above.