Terms of service

Paw & Pestle – Terms of Service

Effective Date: August 21, 2026

Welcome to Paw & Pestle. By visiting our website, creating an account, or purchasing products from us, you agree to the following Terms of Service. These terms are designed to ensure a safe, transparent, and reliable experience for all users.

If you do not agree to these terms, please discontinue use of our website and services.

1. Acceptance of Terms

By accessing or using our website, you agree to comply with these Terms of Service and all applicable laws. We may update these terms periodically. Updated versions will be posted on this page, and continued use of the site constitutes acceptance of any modifications.

2. Eligibility

To use our website or make purchases, you must:

Be at least 18 years old
Provide accurate and truthful information
Use the site only for lawful purposes

3. Account Responsibilities

If you create an account:

You are responsible for maintaining the confidentiality of your login information
You agree to notify us immediately of any unauthorized account activity
You are responsible for all actions taken under your account

Paw & Pestle will never request your password.

4. Product Information

We aim to provide accurate product descriptions, images, and details. However:

Product packaging, formulas, or appearance may change
Availability may vary
Pricing may be corrected if errors occur

If you have questions about a product, please contact us before purchasing.

5. Orders and Payment

By placing an order, you agree to:

Provide valid payment details
Authorize Paw & Pestle to charge your selected payment method
Ensure your shipping information is correct

We reserve the right to refuse or cancel orders due to suspected fraud, operational errors, or inventory limitations.

6. Shipping

Shipping and delivery details, including carriers, processing times, and responsibilities, are outlined in our Shipping Policy, which forms part of these Terms of Service.

7. Text Messages

By opting in to our text message program, you consent to receive recurring automated marketing and transactional text messages from Paw & Pestle at the mobile number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. Your mobile number and consent are handled as described in our Privacy Policy; the above excludes text messaging originator opt-in data and consent, and this information will not be shared with any third parties.

8. Returns and Refunds

Our Returns & Refunds Policy explains how we handle returns, refunds, and exchanges. By purchasing through Paw & Pestle, you agree to the conditions outlined in that policy.

9. Acceptable Use

You agree not to:

Attempt unauthorized access to our systems
Interfere with website functionality
Upload harmful or malicious code
Use the site in violation of any laws or regulations
Harass, abuse, or harm other users

We work to maintain a safe, respectful online environment for all customers.

10. Intellectual Property

All website content — including text, images, graphics, branding, and logos — is the property of Paw & Pestle and protected by copyright and trademark laws. You may not copy, modify, distribute, or use our content without written permission.

11. Third-Party Links

Our website may contain links to third-party websites. Paw & Pestle is not responsible for the content, privacy practices, or policies of those external sites. Accessing third-party links is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, Paw & Pestle is not liable for:

Indirect, incidental, or consequential damages
Losses resulting from misuse of products or failure to follow instructions
Shipping delays, carrier errors, or circumstances beyond our control

Your use of the site and products is at your own discretion.

13. Indemnification

You agree to indemnify and hold harmless Paw & Pestle, its owners, employees, and partners from any claims or damages resulting from:

Your misuse of the website
Violations of these Terms
Use of third-party services linked through our site

14. Termination

We may suspend or terminate your account if:

You violate these Terms
Fraudulent, abusive, or harmful activity is detected
Required by law or regulatory obligation

We reserve this action for circumstances where it is necessary to protect users or the business.

15. Governing Law

These Terms of Service, and any dispute arising out of or relating to them, your use of our website, or your purchase of our products, are governed by the laws of the Commonwealth of Pennsylvania and applicable United States federal law, without regard to conflict-of-laws principles.

Any such dispute will be brought exclusively in the state or federal courts located in Pennsylvania, and you consent to the personal jurisdiction of those courts. Nothing in this section limits any right you may have to bring a claim in small claims court, or any non-waivable right under the consumer protection laws of the state where you live.